A pilot allowing citizens to verify identity through a mobile app will expand to additional government service counters this month.
Participating agencies said the aim is to reduce queue times for routine applications that require identity checks.
Officials stressed that physical documents remain accepted for users who prefer not to use the digital option.
The expanded pilot covers selected community centres, library branches, and housing board service offices where staff have completed training on the verification workflow. Users authenticate by scanning a QR code displayed on their mobile device, after which counter staff see a confirmation screen without handling physical identity cards.
Privacy advocates welcomed optional participation but urged agencies to limit data retention and provide clear signage explaining what information is accessed during each transaction. The Smart Nation and Digital Government Group said verification logs are stored only for audit purposes and deleted according to published schedules.
Senior citizens who need assistance can bring a family member to help with the initial setup, and counter staff will continue to offer manual processing upon request.